What Is Control In Business Processes? Let’s Discuss Examples

Table Of Content:

·       What’s Business Process Control?

·       Why Do I Need Business Process Control?

·       What Does Business Process Control Perform?

·       So, What Does a Business Process Control Plan involve?

·       How does it perform?

·       What’s it similar to in Action?

·       Why Mapping for Business Process Control

·       Is there any simpler way?

·       When should you reconsider Your Business Process Control Plan?

This blog is all about control in business processes, the answer shortly and more sweetly; control in business processes is a constant procedure of checks and balances of business processes. Before delaying more, let’s dive into the in-depth discussion of business process control.

Let’s do this!

What’s Business Process Control?

You may have heard the terms of control in business processes before, but you may find yourself wondering about its concept and importance. Yes, it is very important for every business. And every business needs to utilize business process control.

The definition of a business control process is:

It is a continuity procedure of checks and balances of all business processes that assess the functions of the business from top to bottom and explains activities for successful administration, problem-solving and issue prevention.

So, what does all that refer to?

Control in the business process is assessing every section of your organization and putting systems in place to make sure it operates like a well-oiled machine.

Why Do I require Business Process Control?

At this moment you are aware of what business process control is and what it refers to, but you are still wondering if you require it for your business or not.

Every business has a business process, you may not be aware of it but your business process is already there within your business. No matter if you have the appropriate controls in business, there might be a different situation.

Let’s take a look at these circumstances:

  • Let’s assume you are the owner of the business, and you hold an extensive amount of accountability, every department is dependent on your every decision first. You mostly try handing off significant tasks to other team members but errors keep occurring when you do.
  • You are constantly working on solving these expensive issues. You are frustrated, and the growth of your organization is ultimately affected because you need to do all the things yourself.
  • Your business process here is complement reliant on your decisions. There are no existing controls in place for your team to prevent uninformed decisions.

What Does Business Process Control Perform?

At this moment, what if you want to make sure that all the departments of your business work smoothly without your instructions?

A control in the business process allows every employee of your business to completely understand the tasks, procedures, and objectives of the company.

With these never-ending benefits like:

  • Superior performance and efficiency
  • More rapidly response to fluctuations
  • Improved solutions to challenges
  • Easier recognition of problems
  • Optimized efficiency
  • Enhanced profit potential
  • Improved control of task implementation
  • Advanced quality and mistake reduction
  • Decreased customer complaints
  • Better communication

Not all businesses need to execute business control processes, but most companies want to run their functions smoothly. So for that, we need to ensure control of business processes.

So, What Does A Control In A Business Process Plan Involve?

Well, business process control plans look differently in each business. It will also depend on if your business does sales, manufacturing, service or a combination of these.

If you are the manufacturer in nature of your business, you will require control plans for the products you are making to make sure better quality and a decreased amount of scarp.

Also, transaction processing services and back-office teams require having a system to go by constantly across the board and decrease problems.

Before you can find out what your control plan involves, you are required to take a look at your control objectives.

Your plans will comprise of:

  • Recognizing and categorizing goals
  • Describing how to achieve those goals
  • Making a system to appraise and take remedial action when essential

Business process control plans are made and handled by the process owners. Your process owners should be teams or individuals who can be accountable and proactively handle data and processes.

How does it perform?

You can divide business process control plants into one of the following categories:

  • Defensive control plans: avoid problems earlier than they happen
  • Detective control plans: determine problems that have already happened
  • Counteractive control plans: Resolve the challenges that have already happened

To recognize and make these plans, you have to follow business process control points.

Control points are the prevention actions in the business process control plan that restricts the chain of the process when something does not fulfil the needs.

If anything in the entire process is not up to the balance, such control points halt the tasks and offer a guide for feedback, enhancement and other actions that require taking place.

Business process control points are an instrument for making certain that the business is implementing the business process in a controlled way

Opting controls assist you in every three business control plans.

Authentic points avoid issues before they take place, explore problems when they happen and resolve problems that have already occurred.

What’s It Similar To In Action?

There are three notable business process control classifications:

  1. Visual Controls
  2. Procedural Controls
  3. Embedded Controls

The visual controls are the instruments that enable you to visualize what is occurring and instantly spot which things are moving correctly and which ones are not in the right direction.

Visual controls are things such as graph charts, excel sheets and checklists.

Below are the diverse maintenance technologies considered in manufacturing sectors throughout the globe.

As of 2020, 47% of respondents said that they consider in-house spreadsheets and schedules with Microsoft excel. Another 46% said that they choose paper records and clipboard records to visualize and track maintenance rounds.

Procedural controls are associated with your review processes, the tasks you do to ensure that one person’s outcomes will be the same results another person receives.

An example can be having an unrelated part go for the report from the team member to double-check for ambiguities.

Entrenched controls refer to automated processes that do not need someone to take additional steps to consider.

Some embedded controls include points such as standardized contracts and automated data backups.

According to another survey, around 44% of companies globally stated that they have made processes fully automated and that they can be remediated across impacted endpoints through the use of technology:

Using a healthy combination of controls in mentioned categories provides you with a much more flawless flow.

Some things can go through the cracks when there is a clear system in pact for all the things across the board.

Some Business Process Control Examples:

Ø Make Simpler Approval Processes

It is important to simplify the approval process and have a clear outline of how it operates every person aware of whom to go to precisely for approvals.

Ø Conniving Transparent Processes That Perk Up Individual Accountability

Making methods and important documents that are accessible to all the persons who require them guarantees that everyone can be held responsible for their position.

Ø Enhancing Coordination Between Departments

Making an improved workflow system for email makes sure that you are slowing down coordination with gone emails.

Ø Removing Paper-Intensive Techniques

Eliminating as many paper-intensive processes as possible can make forms instant to accomplish and more available to make the change.

Ø Making Documents With Easy-To-Understand Instructions For Team Members

Having obvious documents decreases training and makes sure you are not stuck if someone goes on vacation or leaves the business.

Why Mapping For Business Process Control

Mapping out your business process eliminates confusion regarding how to do things.

The period you map out the control in the business plan, it’s requisite to determine where you are at this moment with your existing business process.

It’s not possible to be better if you do not know concisely what you require to improve on.

Get your team members involved who do the work for all steps of your mapping. Getting them involved will offer you actionable data that present where things work and where they do not.

By involving your team members in the mapping process, you also enable it easier when it comes time to teach new team members.

It will help you to teach them how to do things appropriately so that they can begin adding value to your business immediately.

Get the important documents and forms for all the steps of your processes.

Make an online database of your map with the required material so that team members can figure out them easily and instantly.

Is There Any Simpler Way?

Understandably, it can be overwhelming if your control of the business process requires plenty of work.

But we have the good news for you that you do not need to do it alone.

If assessing and recognizing your current business processes seems like the intimating tasks, some organizations offer automated process discovery (APD) services.

These businesses can facilitate you to look at your current workflow data to know where you can get better.

There is also a range of business process management (BPM) software programs that can assist you in organizing and automating your business process control.

BMS is not associated with manufacturing, therefore, so if your business is not the manufacturer, then you need to pay more attention to whether particular software will work for you.

Productivity apps can facilitate managers and team members to enhance visibility, and capture and document processes after prioritizing tasks.

Well, there is plenty of productivity software out there that can be used globally as of 2022. Taking the number one spot of these apps is Google Apps, having around 51% of the market share.

Ultimately, you can get the help from consultants you can recruit that work with you to flow your processes and provide your enhanced control.

When Should You Reconsider Your Business Process Control Plan?

You attain control in the business process when all the procedures and performance validate the standards of the business, and you have completed the objectives of your company.

Business process control is a never-ending task; therefore, if you look at the business process control just like the instant fix, you will continue to treat problems.

It is the constant process of making enhancement san did never truly ends ever,

Anytime you start looking for variation in the process, email overloads, instant growth, delays in productivity, or a lack of financial statements, it is the correct time to reconsider your business process control plan to make changes.

Exceptions to your business control process will lighten up from time to time also. And even if they appear like one-offs, having the control plan in place for exceptions is a better idea too.

The conclusion here is that as your business continues to progress, your processes need to grow also with it. Therefore control in the business process is the ultimate essential element for your company’s success.

Read more: The Ultimate Guide to the Top 10 Outsourcing Companies



Core Competencies Analysis-Developing Sustainable Competitive Advantage

Find The Value Of Uniqueness

Have you ever given it a thought that what makes your business or you as a person unique, stands out from the crowd? What are the differentiated things that you perform and your competitors can not imitate and bring you real value?

The answer you may find in terms of unique products and services or your knowledge and expertise and these are your management tools core competencies.

In this article, you will come across a discussion regarding what are competencies, and how can you detect and use them, on both personal levels and corporate levels, to get ahead of your competition and always stay ahead.

By utilizing the idea, you will create the very most of the opportunities available to you:

You will concentrate on your efforts so that you can establish a distinguished level of skills in areas that are really important to your customers. Due to this, you will get the incentives that come with this expertise.

You will also get to know about the development of your own skills in a special way that complements your organization’s management tools and core competencies. By establishing the abilities and skills that your company values, you will be a winner of the career advancement and respect that you desire.

What Are Management Tools Core Competencies?

The first and foremost point for understanding the management tools core competencies is having an understanding regarding the businesses that need to have something that customers uniquely value if they are to make a good conversion rate.

Businesses which have nothing unique to differentiate them from their competitors that are in the market known as copycats, and they usually use just pricing strategy to stand out from the crowd.  The only thing that can be done by them is to drop prices and decrease the profit margin, as other copycat businesses always do the same to remain on the top by making profit margins thinner and thinner.

That is the reason that there is such a strong influence on building and selling unique selling points (USPs) in businesses.

If you are capable of providing something astonishingly good, customers will want to select your products and will be desiring to pay higher for those valuable products.

The question, though, is where the difference point comes from and how it can be consistently maintained.

In their prime 1990 paper “The Core Competence of the Corporation,” C.K.Prahalad and Gary Hamel argue that “Core Competencies” are some of the most essential sources of distinguishable points: these are the things that an organization can do amazingly well and that no one else can copy instantly enough to impact competition.

Prahalad and Hamel use examples of gradual growth and not forgotten Prime Corporation that failed to identify and capitalize on its strengths. He compared them with the top performers in the 1980s like Canon, Honda, and NEC, which had the transparent idea of what they were experts at, and which were great very quickly.

These organizations were more concentrated on their management tools and core competencies and consistently worked to establish and reinforce them, their valuable products were more innovative than those of their competitors in the market, and customers were ready to pay a higher amount for them. And they switched effort away from different parts where they were weak and additionally focused on areas of strength, their valuable products made to become market leaders.

There may be a great range of things that an organization does that it can perform well. Therefore, Hamel and Prahalad give three tests to view ether they are real management tools’ core competencies:

Relevance – The competence occurs when your company gives your customer something that really emphasizes them to select your product and service. If it fails to do this, then it has no impact on your competitive position and is not your core competence. You should select another thing as your core competency.

The complexity of imitation – The core competence should be hard to reduce. This enables you to offer products that are amazingly better than those of your competition. And since you are continually working to enhance these skills, it means that you can maintain your competitive position.

The wideness of application – It should be something unique that welcomes a good number of sufficient markets. If it only welcomes a few small, niche markets then success in such markets will not be sufficient to maintain important growth.

For example, you may consider great industry information and skills to be a core competence in serving your sector. Therefore, if your competitors have equal skills, then this is not a core competence. All it does to create it more difficult for the latest competitors to come into the market. More than this, it’s not likely to facilitate you much in transferring into new markets, which will have developed experts by now. (Test 1: Yes. Test 2: No. Test 3: Probably not.)

Reproduced with permission from “The Core Competence of the Corporation” first published in Harvard Business Review, May-June, 1990.

Using Management Tools Core Competencies In Your Business And Career

If you want to determine your management tools’ core competencies, go through the following steps. It will help you to get the best core competency:

  • The first and foremost thing is to BRAINSTORM the points that are vital for your customers.
  • If you are doing this for your business, recognize the factors that impact the purchase decision when they’re buying valuable products or services such as yours. Ensure you move beyond the just product or service features and add all the decision-making points.
  • In case you are doing this for your personality then brainstorm the elements, for instance, that people use in assessing you for yearly performance promotion or reviews, or for the latest roles you want. It may be hard to come up with the fundamental unique management tools and core competencies but keep the idea in your mind and work to establish some.
  • Then go in-depth into these factors, and recognize the competencies that lie behind them. For the corporate example, if customers value little products, for example, cell phones, then the competence that matter may be “component integration and miniaturization.”
  • Brainstorm your presented competencies and the things you are an expert to do.
  • Once you have the list of your management tools’ core competencies, start screening them against the test of the above-mentioned points relevance, difficulty of imitation, and breadth of application, and look if any of the competencies you have made the list are core competencies.
  • For the list of factors that are essential to customers, start screening them by using similar tests to ensure if you could make these management tools core competencies.
  • At this phase, review the two screened lists and give a thought to them:
  • If you have recognized management tools and core competencies that you previously have, then great! Start working on them and ensure that you build them as far as sensibly possible.
  • If you end up with no management tools or core competencies, then look at those points that you can establish and work to make them.
  • And still in case you do not have any management tools or core competencies and it doesn’t look as if you can develop any of it that customers would value then a couple of things can be possible that there is something else you can use as your USP in the market or think about determining a new atmosphere that is suitable for your competencies.
  • Give a thought to the most time-consuming and expensive things that you do either as a company or a corporation.
  • If any of these do not contribute to your core competency, ask yourself if you can outsource them successfully, clearing down time so that you can concentrate on management tools’ core competencies.

For instance, being an individual, are you still doing your ironing, cleaning and decorating? Being a small firm, do you own HR, payroll and accounts? As a startup business, are you producing non-product components by yourself or performing non-core activities that do not contribute directly to your main product?

Pro Tip:

You may consider it quite hard to determine any authentic management tools or core competencies in your firm. If you have got an efficient business that is consistently outperforming rivals then perhaps something else is playing its role in your success. You need to spot it out to strengthen it.

Therefore, if you are working very hard and you are still failing to make a profit then you need to think carefully regarding differentiated competitive positions.

Criticisms Of Management Tools Core Competencies

While extremely powerful, Prahalad and Hamel’s work on core competencies has not been without its critics.

For example, British economist John Kay investigated how 11 of the 12 organizations profiled by the couple had operated in the decade since the publication of their article and found that they had underperformed in comparison with the market average at the moment.

Author and industry analyst Daniel W. Erasmus has argued that mainly focusing strongly on the management tools core competencies can restrict the ability of an organization to adapt and can make distance from those people who do the non-strategic work.

While discussing what he calls the “emotional infrastructure” of a company, Rasmus said, “Here’s the trouble with the core competency model. As parts of the business are lopped off, the personnel become more disjointed. People work for diverse organizations with unusual goals and objectives, unlike business cycles and different cultures.

“An outsourced receptionist, for instance, spends his or her entire day working with people from other companies other than the one who writes their check. How should this person relate to those they work with? How should the ’employees’ relate to this ‘service worker’?”

Points To Be Noted

Core competencies are the abilities that are significant to a company’s accomplishment of competitive benefit. They are the products, services, expertise, process and other points that set you different from your competitors.

They can also be considered as the personal level to establish your own skills to facilitate you to enhance your career.

Originated by C.K.Prahalad and Gary Hamel, there are three important tests for management tools core competencies:

  • Relevance: reasons for customers choosing you over any competitor available in the market and offering the same product and service as yours.
  • The difficulty of imitation: your providing must be robust and unique that can enable you to stand out from the crowd.
  • The breadth of application: your competency offers access to a wide range of new markets.

Read more: How Hiring A Consultant Can Help Improve Business Performance?






How Digital Quality Management Is Transforming Pharma Manufacturing

Quality has always been the primary aspect of effective and safe drug therapies and products. Yet, these last years in light of the pandemic, the concentration on quality in contrast to the backdrop of warp speed vaccine delivery has been put into great activity. Pharmaceutical manufacturers identify that the only way to maintain the quality on track, proactive lessens the risk and convey breakthrough drugs in the post-pandemic is to need a unified quality management technique. How digital is manufacturing medicine for quality management in pharmaceutical manufacturing?

The concentration on quality throughout the phase of discovery, development and delivery process for drugs has given increased to industry standards like Good Manufacturing Practice (GMP), also the international council for Harmonization (ICH) and many other companies that share guidance for fulfilling quality metrics within facilities, production, laboratory control, equipment, materials, packaging and labelling. How digital is manufacturing medicine for quality management in pharmaceutical manufacturing.

In the pharmacy industry, quality is also the concentration of all FDA inspections, which makes sure that the quality control system and process are utilized throughout the biologics and the drug sector to make consistent improvements. The FDA’s draft supervision includes an explanation of how the centre for. How digital is manufacturing medicine for quality management in pharmaceutical manufacturing?

Drug Evaluation and Research (CDER) and the Center for Biologics Evaluation and Research (CBER) uses saved and submitted data and quality metrics to ensure that their practices and policies continue to help continuous innovation and improvements in pharmaceutical manufacturing. Being the part of its guidance, the FDA motivates the pharmacy industry to execute state of the art, creative and improved quality management system (QMS)

A mechanized QMS is not the reason to achieve across all forms of life sciences, facilitating organizations to fulfil regulatory compliance needs, make effective and safe products, and also gain competitive merit. Two third of companies are moving away from quality as rarely an operational compliance problem and handling it as a strategic business initiative, according to the survey done by ETQ in early 2020.

It’s far away from the simple documentation and reporting tool, to the game-changer that proactively recognizes issues prior they can affect the business. For instance, a foremost life sciences organization has standardised its usage of robotic quality management to unite quality processes, more transparently get and share important quality data and better address and treat customer complaints across its consumer medical devices, pharmaceutical segments and health products. This also includes thousands of operations and products in 60 countries. This focal point on quality has become the main part of its digital transformation objectives enterprise-wide.

The Hurdles That Can Get In The Way Of Mechanization

Siloed data, manual processes and fragmented systems go on to challenge quality improvement efforts. Consider the mentioned points.

Siloed Data. One of the huge challenges of the pharmaceutical organization is influencing all of the insights hidden in the big volumes of data they combine. Yet, usual data points remain siloed in diverse corporate divisions and functions and are not available to people that require them. Also, several firms do not have the analytics technologies required to expose insights in the data, forecast future results or recognize patterns that require rectifying and perpetuating. How digital is manufacturing medicine for quality management in pharmaceutical manufacturing.

Manual Processes. It’s not uncommon for quality assurance (QA) teams to depend on manual checklists and practices to verify adherence to standard operating procedures (SOPs), findings after document analyses and handle audits. Fortunately, manual processes that are proved to be time-consuming, error-prone and inefficient are quickly becoming a thing of the past.

Fragmented Systems: many organizations that have automated their QMS use diverse software tools and platforms across all firms and for diverse functions. Additionally, their extended ecosystem of partners from materials partners, to Contract Manufacturing Organizations (CMOs) and Contract Research Organizations (CROs) also goes for multiple systems. Data coming from various divisions is not available worldwide which impedes quality efforts, also as effective collaboration. A data-driven QMS needs to enable companies to harmonize enterprise-wide and make sure visibility across the supply chain for mechanized and real-time exchange of knowledge and ultimately enhanced creativity.

Whereas challenges present, digital transformation of quality is holding, driven by three prime technology trends:

Advances in analytics. It’s expected that spending on artificial intelligence software will top $125B by 2025, as companies weave AI and machine learning tools into their business processes. The upcoming generation quality management system will integrate machine learning and analytics flawlessly into their functions so that users can invest in the sheer volume of generated data and captures in the QMS. Depending on advanced algorithms, the latest QMS systems will be able to not only consider processes to treat potential issues but recognize areas of concern so that issues are addressed even before their materialization. How digital is manufacturing medicine for quality management in pharmaceutical manufacturing.

For instance, AD-based systems will be able to recognize documentation anomalies and assist in resolving potential issues or facilitate recognizing issues that could influence the delivery of raw material from abroad. The data in QMS offers the ideal fuel for AI and forecasted analytics, facilitating shed insights that can provide information in the better quality decisions and shout any hassle wishing the system. It is found to expect intelligent QMS to instantly gain traction, just not only for the support of QMS functions but supporting the human-made decisions in the pharmacy sector.

Shift to the cloud. The encouragement of remote working during previous years has proved that no business cannot be stopped with having technology. All business applications must be accessible on any device throughout the globe at any time. Cloud-based access to quality applications is now becoming the prime requirement. Even the most regulated sectors such as pharmacies are transforming their data centres operations to cloud-based storage and making advancements in cloud computing allowing more flexible quality management as a result.

Latest quality software is enabling organizations to take benefit of cloud-native technologies such as to drive high performance, distributed computing and containerization, dynamic system scalability, massive adaptability and data visibility to attain particular business goals. According to Deloitte research, almost 60% of healthcare and life sciences already operate more than half of their applications on cloud storage. The sector’s cloud adoption spends public clouds and private clouds also as SaaS packages. How digital is manufacturing medicine for quality management in pharmaceutical manufacturing.

Speed up of digital transformation post-COVID-19. the pandemic indulges various organizations into crisis mode and enables them to indulge their transformation initiatives on the back burner. Since, as we start to emerge, they are getting the advantages of digitalization and planning to revisit their strategic initiatives. In fact, according to the estimation of Mc Kinsey, the pandemic has charged a three to four-year acceleration for organizations adopting digital technologies to facilitate their customer and supply chain interactions. A successful digital quality strategy can facilitate a catalyst for digital transformation, bridging the gap between the business and quality operation and enhancing quality management for all stakeholders. This makes unparalleled quality alignment, unprecedented productivity and apparent visibility, significant to making sure the success of the digital transformation.

What Should You Look For In A QMS?

Determined by digital transformation planned, superior quality management systems can facilitate pharmacy organizations more easily to ensure compliance with GMP, FDA and other regulatory needs, but also adherence to internal SOPs, lessen risk and proactively treat issues before they happen. What should organizations look for in the advanced QMS? Consider the five following features:

Cloud-native. While Software-as-a-Service (SaaS) – oriented QMS offers a more advanced solution to on-premise solution, if it’s a hosted version of an on-premise contribution, the capability to successfully incorporate the latest infrastructure can be restricted. In the real cloud-native environment, consistent innovation is all but guaranteed; the back end of the system in cloud computing is refreshed with advanced technology from the hosting provider and can be simply incorporated into new applications and front end capabilities to run maintenance, scalability and security. When choosing cloud-based QMS, investigate if it’s really could native.

Usability. If you are still unable to determine an important piece of information, you should understand that systems can frequently be obtuse when it comes to their capability to deliver data. Humans also are bad when it comes to arranging file systems. Your QMS should provide a search interface that can determine any high-quality document across the enterprise.

Flexibility. Your QMS should be traditional to user requirements, not the different way around. It should be able to simply link to other applications and insert suppliers to connect more closely without taking the risk of a data breach. Suppliers in return now can have a clear understanding of your quality needs more closely and participate in your quality work streams like supplier corrective actions, which means that they can be even more responsive to your needs and are less likely to shake.

Analytics. The latest QMS should enable you to spot trends, have an understanding of prime metrics and take informed action instantly and easily through pre-configured dashboards that recognize important trends like audit progress, nonconformance events and other important quality components.

Indeed, as Artificial Intelligence (AI) becomes more inbuilt in quality management, creative QMS solutions will be able to detain and classify superior quality problems instantly and more continuously and expose relationships and patterns to recognize associated events more authentically and easily to speed up an investigation and root cause analyses.

Adaptability. The pharmacy sector and its establishment of drug products and ingredients are marked by randomness, needing consistent changes. Your QMS should be able to adapt to evolving changing business needs and allow flawlessly system upgradability without having no impact on those needs. As the speed of pharmacy innovation speeds up in the last year, sustaining adherence to regulatory controls is not sufficient. While a compliance audit shows a manufacturer whether the product is compliant with existing FDA and other regulations, it provides no insights into how digital manufacturing medicine companies are improving their manufacturing and development processes, optimising collaboration, mitigating and forecasting supply chain problems, decreasing risk and safely deliver drugs to consumers who require them the most. How digital are manufacturing medicine through advanced QMS can attain these objectives more intelligently than ever before.

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